Orange County Sprinkler Repair - Tustin, California

jenny kim

I was out of the country and came back to a flooded area in my landscaping. I had originally thought it was a drainage issue which I tried to resolve on my own until my water bill came. I owed $791… well… quick yelp and Google search and I found Orange County Sprinkler Repair. Steve was friendly over the phone and happened to have someone in the area that could come out and take a look at it that afternoon. Todd and Eddie came out for a service call. Todd took his time to assess and diagnose the problem. I appreciated how thorough he was and he gave me some tips about my landscaping too. Steve also very kindly helped by writing up an invoice of the service so I could submit to the water company to get an adjustment on my bill. I would 100% call them again for any sprinkler service I needed. Thank you!

dawn antis

I've been using OC Sprinkler Repair for years. Here's why: they care about trees, they are knowledgeable, thorough, and the same guy that you meet with is the same person who does the repairs! I've dealt with other companies where someone comes out, and a crew does the repairs, and the attention to detail is lost. I highly recommend this company!! Angel was excellent! I'm so pleased with his work.

Marc Scheer

I spoke to Steve, the owner of the company, and within an hour he sent Todd out to help Repair and program our drip sprinkler systems. Todd did a great job, repairing the system and explaining the functions to us thoroughly. I highly recommend this company and their friendly, fast, reliable service.

J Hodgson

They came within an hour of my call on a Saturday. Steve figured out the problems quickly, dug out the broken pipe and had the parts on his truck. There were problems with the actuators, but they figured out methods to repair them rather than replace them.

Before they left, they checked all stations for operation (I had done some actions to try and stop the problem that needed to be reversed.?). They went over with me any questions I had, and explained some simple solutions I could usr for other changes I wanted.

Way better than I ever expected!

Pete Dearborn

I called OC Sprinkler repair in an Emergency situation Saturday at 4:00 PM!! I had a broken main line going into the house. I am so happy that they were willing to come late on a Saturday. They diagnosed the problem and fixed the broken line, and also installed a shut off valve to prevent this from happening again in the future. HIGHLY RECOMMEND…OUTSTANDING SERVICE AND VALUE!!!

Lance Patrick Twitty

Todd was amazing! Extremely knowledgeable not only about sprinkler systems but also about native Californian plant life which aided in properly resetting heads and timing. Very competitive on service rate and had us service same day!!! We will continue to use!

Chris E

I had a Sprinkler issue that required an immediate repair on a Saturday. Steve, the owner of Orange County Sprinkler Repair, was out in short order and what looked to be a routine repair turned out to be a convoluted nightmare. The complications were dealt with in a professional manner. The price was way more than fair and the workmanship was second to none. If you have landscape needs and want an Honest businessman who will do great work at a very fair price, call Steve at Orange County Sprinkler Repair, he cares about his customers just as much as the quality of his work. He is on speed dial for any future landscape work I may need or choose to have done.

Chris G.

Emailed explaining a complicated irrigation problem and Steve promptly followed up. I took the afternoon off work to meet with someone other than Steve who apparently was not provided my email explanation of the problem and had only enough knowledge to tell me he couldn't figure out the issue and would need to consult with someone else.

Later, after a minimum amount of back and forth, I scheduled a new appointment for a Saturday (I couldn't take more time off work). Because it was an potentially difficult problem I agreed to pay a fee for the most experienced irrigation repairmen to visit. There was also an odd discussion about whether Steve even wanted the repair challenge because of his interest in maintaining his Yelp rating, but that is a different subject. Anyway, days before the appointed time I called Steve to confirm the appointment. I was told no problem. Then the evening before the appointment I emailed to again confirm.

The next morning, I waited and waited. When the service period window lapsed I called and left a voicemail asking if Steve was still planning to make it. I waited a bit more and finally had to leave to get other things done. Later, I must have missed Steve's call but I got his voicemail response. In short, Steve seemed aware of the appointment but because of the recent rains took emergency work for other customers instead and wasn't going to be able to make it at any point that day. If this was true, Steve provided no explanation for why he or someone else could not have placed a 10 second call to tell me he couldn't make it rather than let me idly sit around a couple hours waiting.

I contacted Steve because they had a number of good Yelp reviews. I can't rate them on their work since they failed to show. But, in my opinion, if you can't handle the customer service, I sure can't trust the work you might do for me.