Stuart Lawn and Garden - Stuart, Florida

bill G.

Had a craftsman rider and dropped off for warranty work. I called at least once a month for a update and was being told it was the transmission needs to be replaced and they will order but its on backorder. After about four months they told me they are not a warranty shop for craftsman anymore under new management and was advised they switched owners when I dropped it off. Everyone was nice but I wasted months when they knew this when I dropped it off. Picked it up and when to another warranty repair shop and work was done in 3 weeks.

Daniel M.

Reading the bad reviews, it’s easy to go into Crumps with a negative headspace; I know that I did. .Especially if it’s a warranty repair and you’re already distressed about your investment failing. There’s a quote I like that applies:

"There is a principle which is a bar against all information, which is proof against all arguments, and which cannot fail to keep a man in everlasting ignorance—that principle is contempt prior to investigation."

I will admit that my first interaction with them was not satisfactory to me; and I did leave a reactive voicemail. It was contempt prior to investigation. When I recognized this, I chose to do a little research. I called my contact at Gardner who sent me to Crumps. His name is Jim and he’s an older gentleman who has a capacity for empathy similar to the dependability of a Stihl. That conversation
gave me information that inspired me to choose grace instead of anger.
I brought the issue to Jeff, he ordered a whole new assembly, and it was fixed within three days.

The reality is that they are backlogged with equipment; equipment that might not be of the highest build quality. They are also suffering from supply chain issues and staff shortages.They likely have warranty contracts with manufacturers that are probably paying them peanuts for their work. This isn’t a high-finance firm trying to swindle you out of your retirement. It’s Jeff and his team that show up, despite the obstacles. They are a very necessary industry for businesses and property owners in our area and I think we should look deeper and start appreciating them. You could say “not my problem” and choose anger. If that’s the case, your broken piece of power equipment is the least of your worries.

Paul C.

This is a WARNING to anyone who is thinking about having a repair done at Crumps. I had a generator repaired there. It started fine when I received it back. I replaced the fuel with ethanol free gas and stabilizer. The second time I tried to start it, it would only run on half-choke. The third time it would not start at all. I called Crumps and was told by the person who answered, he would need to talk to the boss and call me back. One week later I had to call because no one had the common decency to return my call. I was given a bunch of excuses as to why they would not stand by their work and was hung up on. If you have a problem after 30 days, you are on your own. Thanks for nothing. I'll take my business elsewhere, you should too.

James B.

took in my honda generator, after going to another small engine repair shop, first shop disassembled it, then said they could'nt repair it, so new to area i have a generator ei 3000is thats in pieces now, wife wants a generator for hurricane season, ( understand where i'm here ) HELP,, along comes Stuart Lawn and Garden, explained to them it would not start after relocating to Florida, they looked it over and said we'll take a look at it for ya !!!! no time frame, me no problem have nothing to lose at this point, TWO DAYS LATER I GET A PHONE CALL IT'S ALL READY Stuart Lawn and Garden is the BEST!!!!!

Van S.

I have been shopping at Crumps for almost 20 years and they have always recommended the right piece of equipment for my needs. Their service shop does excellent work at an incredibly reasonable price. I highly recommend Crumps for your lawn equipment needs.

Keith H.

Cub said they could work on my big electric ZT mower. I called at 4pm the day before and they said they could do it. I rented a trailer and took off work. I got there and was told they hadn't been trained yet on them and couldn't help.
They said a new guy must have told me the they could have and Cub kept sending them people regardless of training.
I don't fault the shop for more than wasting my rental, diesel and half day. But Cub has been absolutely horrible supporting a $5500 mower that died with 8.2hs.

Christina G.

This company took our tractor a month after we called about repairing it out of our yard when we weren't home without permission, we called to get them to return it, they would not, said we had to come pick it up or pay for the service. We said we didn't authorize them to pick it up. I just called to say we were going to rent a trailer to come get it, then they said they don't have it anymore, they repaired it and sold it. They literally stole our tractor and sold it to someone!

Ray R.

Always kept me informed. Recently had a lawnmower with a defective engine for service they informed the warranty dept. After the warranty dept. contacted me to inform me they were going to buy out the lawnmower, Crump's contacted me with a follow up to make sure the warranty dept did their part. Thanks