Reed's Outdoor Equipment - Little Rock, Arkansas

Sam Siegel

Brought my mower in after the blade hit a dent in the deck. After a couple weeks in the shop, they fixed it, but I noticed it still wasn't working like it used to. After contacting the shop, the owner went above and beyond to help me out and was incredibly responsive.

j. wilkins

Worst customer service experience I can remember having.

Took my zero turn mower there for a burning smell and an inoperable mower deck. Called several times after the given repair time and was given 3 different times that the mower repair would be completed. I was never contacted and when I reached out I was continually told that they were swamped with repairs, understaffed and given a new time the work would be completed. After 28 days and 3 missed repair assurances, I received a text that the repair was complete. Upon my arrival I was told that a pair of safety glasses had fallen on the muffler and were the cause of the burning smell. A simple fix, but the mechanic laughing at me and treating me like a moron was unacceptable. I was charged $108. I was also told by the mechanic, Alex, that there was nothing wrong with the mower deck. I brought him outside to the mower and showed him the issue. He then admitted there was an issue and tersely began to tell me I needed a special part from a dealer that he couldn’t provide. I went back in to speak to the lady at the front desk and politely express my dissatisfaction with the lack of repair and the manner in which I was spoken to by Alex. Alex interrupted our conversation, argued with me and told me I could drive the mower over to the shop door and he could replace the bolt needed to complete the repair or I could leave.

The lady at the front desk apologized for his behavior and said he wasn’t good with customers which is why he worked in the shop. Eventually, she had a different mechanic make the simple repair by replacing 1 bolt while I waited.
I asked for the owner to call me to discuss my experience. I waited a week for the owner to do so. After a ridiculously long repair wait, multiple missed repair times, terrible customer service and no resolution, I chose to write this public review.

I own a business and understand the difficulties in staffing and sometimes getting overwhelmed or behind. However, this was all a result of a complete lack of care or appreciation for me as a customer from the top down. An apology and some sort of refund could have prevented all of this. I’d set my mower on fire and buy a new one before I ever gave this business a dime of my money again.

Edit: (initially I wrote that I was charged $125 when in fact it was $108. That figure has been corrected)
Amazingly, after posting this review, the owner called me to discuss my experience. He implied that I had threatened the mechanic and was somehow responsible for the treatment I received. I informed him that that was categorically untrue and that the only resolution I was willing to accept was a refund and a sincere apology. He attempted to negotiate and return half. I refused. Either apologize and make me whole or don’t, at this point I’m not willing to be nickle and dimed. My review stands and my experience with every level in the company was a negative one.

pastor tree services medina

I’m am pastor Medina from pastor tree service this is the best sthil shop on all Central Arkansas Raza come here don’t go different shop

ball1 jones

Bunch of idiots, couldn't look up a simple part, skinny kid upfront is absolutely clueless, lady at the end counter is no better. Kid just walked off after he couldn't figure out the computer. A 5 minute google search and i got my parts from amazon.

Nick Hill

Reeds has been a staple of the community for decades. I myself, along with friends and family, have used Reeds for a variety of small engine repairs. They know their stuff and always get us fixed up.

Expert What “Roy Brown”

Reeds Outdoor not only sells, but services the equipment you buy. Lawns and gardens can be picturesque using power tools running strong enough to do the job. I recommend Reed's to everyone out there working on the lawns and gardens.

alex mcclain

Edit to add after reviews posted they did refund labor costs of $300, that was appreciated.

HORRIBLE communication. Apparently there’s a part of their contract that unless you specifically say you need to be called with quotes for any work (AFTER the initial quote for what you want fixed) they will fix any and everything wrong and charge you however much that costs. Quoted $300 and upon pickup was charged $1,100! AND there’s a $200 FEE for them to UNDO what they fixed without even asking if you wanted it fixed. Terrible communication. Used 2x and each time they take over a month to get equipment back. Will never use again. All of their equipment is overpriced as well.

Barakah Bennett

Wonderful and timely service with friendly and knowledgeable staff. They helped me find just what I needed.