Art's Landscaping & Irrigation - Bourbonnais, Illinois

Johnathan H.

I called Arts to replace 2 valves on my sprinkler system and adjust a few sprinkler heads along my driveway. I ended up with several issues by the time the project was done.

1) The tech broke the end of my PVC that's attached to the valves and decided to replace the entire PVC line. I was charged for the parts and 8 hours’ worth of labor caused by their mistake.
2) The tech ran out of glue and had to drive to town which took about an hour. Again, I was charged for their "labor."
3) When the job was "finished" the housing boxes flooded worse than before. The tech did not replace the valves that I told him needed to be replaced. There was zero doubt that the valves needed to be replaced as they were leaking so bad that they sounded like a water faucet. This is the reason I called Arts in the first place.
4) The tech came back a second day to replace the valves. They had to dig up the housing box for a second time, replaced the 2 valves, and said the job was done again. This time they left my boxes a mess. They are not aligned like they were previously (not a huge deal), but now all of my valves are covered with mud.
5) I called with my concerns and the manager said they would get back to me the following day. I was able to get into contact with a different individual two days later. They told me they sent their best tech out and made it seems as if the above was a reasonable outcome. They said the PVC was only $30 and isn’t a big deal, glossing over the fact that they broke the PVC. They said I acted satisfied when the tech was at my home. I explained that I was simply being polite and figured I would work out the issue with an office manager. They also believe that it takes 8 hours to complete a small and simple PVC job of which you’ll see in my posted photos.

So that equates to $828.25 for 10 hours’ worth of labor for a small PVC job, a trip to town, and a couple of valves replaced. Based off of my experience, I would suggest you call a different company.

Victor D. L. M.

Great work and friendly staff, very professional. I will definitely use and recommend them for future projects on my property.

kevin H.

We had Arts out in 2020 for a full landscape renovation. They showed up on time gave us what we were looking for, and completed the work in time. That year, one of the bushes and a tree weren’t looking well. They came out and replaced the bush but said the tree was fine. The tree never got better. Yesterday they came out to replace the tree (one year after the warranty expired) free of charge. You can’t beat customer service like that. Highly recommend!

Kristen F.

Our pool caved in and we were left with a huge hole in our yard, Art's landscaping not only beat everyone else in price, they came in filled the huge hole, and laid sod and made our backyard beautiful again. If I can figure out how to add pictures I will. Thank you so much for all your hard work, you truly did such am amazing job! I highly recommend this company

Tim M.

Told the receptionist that I had a sink hole problem in my yard. She stated that they could help with this problem. Sent them pictures. I've called them back 4 times. I keep being told a scheduler will call back. No phone calls back. Extremely unprofessional! If you do not want the business, then say so! Don't waste your time with this company.

Cindy T.

Got a quote for a front yard landscaping project & I reached out to them to make some minor changes to it in regards to using a few different plants & also us removing the old landscape in order to help lower their quote cost. They never replied after several times of me reaching out to them. Not even to say they're not interested in the job anymore. I won't be calling them again. Will gladly take our business elsewhere..

Becca K. H.

We recently had an entire rehab of our landscaping completed - ripping out all existing landscaping, redesigning, and burying all downspouts. Our experience was awesome. Kristine was super helpful throughout the process - her design was beautiful and communication was great! The crew was just as great - I couldn't believe the transformation they were able to pull off. We will absolutely use Arts for all of our future landscaping needs.

Sandra T.

David and his crew are fabulous to work with!
David is an amazing designer, Martin, the foreman, was awesome and easy to work with and his crew paid attention to detail.
The transformation is astounding.
Great customer service, very professional and I highly recommend them!