Asplundh Tree Expert, LLC - East Windsor, Connecticut

Ren Mercer

Tree Expert is a choice of words. Tree butcherer is more accurate. This is a removal service, not an arborist. I’m not a paying customer, but my city sent them over without notice to clear lines. This is fine, but there’s an art to it and then there’s a “cut everything back so we don’t have to come back for years approach.” My tree was essentially halved with everything facing the street gone and choices were made. There’s a SINGLE branch overhanging the street at truck height and several bare branches jaggedly sticking out like a pincushion. One bare branch looks like it’s flipping us off, which is a valid response from the tree. If my tree was a child with a bad haircut, I’d have to get them a wig and change school districts. My tree is tore up from the floor up and I hope it can get some new growth from the cuts to fill it in. WOOF!

Colby Zerbe

They Came out the day after I reported a dead oak tree to national grid. After confirming the plan to take down the tree, they safely and carefully cut away piece by piece avoiding power lines, fruit trees etc. Not one piece of my property was damaged and they dropped the trunk precisely where they meant to. I couldn't have asked for a more professional team. Jeff was especially personable and helpful! 5 stars!

Benjamin H.

They now refuse to take down an ash tree that they originally wanted to cut down but we said no because the ash trees endangered. But you know, they didn't care. But after a long discussion with the crew they decided that they would trim a branch off to make the minimum requirements for a powerline. Now not even a month later the tree died from ash bores. Again if they were so professional, they would know that taking such a large chunk off a tree would make it easy for bugs to get in but they didn't mention that. Now that tree is a safety hazard and can fall when ever it can on the powerlines, which completely defeats the purpose of trimming it possibly and can possibly kill someone. So my question is, why denie that you didn't want to take it down in the first place when you originally wanted to take it down? Oh and another thing, it appears that their employees are more focused on their lunch breaks then actually doing the work. It took them a SOLID WEEK to cut down just 6 trees Louies tree service would do that in a day/day an half.

Update:

One of their employees stoped by to look at the tree. He was very informative and nice. He said that they would be able to cut down the tree in a few weeks. That's better guys. Keep it up like that it this reveiw will be five stars.

Update 2: On July 16th and 17th Asplundh came by and cut down the ash tree. Pretty decent job but the caveat of this job was the time. 2 days to cut down a medium size tree with very little branches that has been dead for 2 years. It would've gone by faster but while one guy was cutting down the tree, the other guy was one his phone. Now, I know that it wasnt his fault because picking up the branches in the danger zone can be hazardous and or deadly for his life. He did sharpen a chainsaw while he was not needed though. But on the other hand, if they had two trucks here, the tree would've been down in a day. But it was a free job funded by CT so it was a win-win. The guys that came by were very professional and nice. Plus, they didnt tear up the lawn and raked up all the sticks that feel down from the tree.

Chris Ingram

Nothing but praise for Jordan and his team. Hired by eversource to do work to keep me and my neighbors with power. Jordan was great to communicate with and answered all my questions and concerns. Team did a fantastic job taking down a massive Ash tree that endangered not only the power lines but also my home. Not sure why all the negative feedback for these guys. Tree work is dangerous enough and these guys also do it around all the power lines! Give them a break

Ramileo Properties

For this company, a zero-star rating should exist. The best word to describe this company is "Lazy". I could do a better job cutting down trees with a nail-clipper.

They cut down a single tree on my property. They told me that they would cut the truck into manageable pieces and they would chip the rest. I wasn't on-site when they took the tree down, but when I returned, the tree was down, in one single log, and there was a 8 ft tall mound of branches and brush. They also broke a light fixture that was located near where they were working.

It took three weeks of calling their main office for a supervisor to finally return my call. When the supervisor (Chris) finally called back, he claimed he was on vacation for the entire three weeks and no other supervisors were available. After complaining that his crew was lazy (They are) and how he's so tired of having to clean up their messes, he assured me that the crew would return to cut up the tree into manageable sizes and chip the branches/brush. As for the broken light fixture, the supervisor told me that it's most likely just the bulb that's broken. Meanwhile, the lantern was crooked and leaning to one side of the post.

They did return. They cut the truck into 8 foot sections (hardly manageable) and left the pile of brush. Now the supervisor refuses to respond to my calls.

The only thing they are "Experts" in, is ducking responsibility for outrageously poor work.

Zack Wussow

They came through our neighborhood to do some tree trimming around the power lines, so I can't really speak to their customer service/pricing/etc.

But the team that was here were great. Very conscientious, avoiding damaging some young trees we have below where they were pruning, left everything in great shape. They even made sure our trash got picked up (since their truck was in the way of the usual spot). If I need more trimming in the future they'll definitely be my first call.

Kim O'Neilo

ZERO stars! We were told they would be doing "some light trimming around the power lines." They took HALF of two of our beautiful 30+ year old trees!!!

M&J

they are lazy and don't do much trimming just branches here in colonie ny waste of time ripping national grid off,they should check near power lines instead of walking around!!!!!!!!