Anne Obsitnik
1/5
Worst customer service i think I've ever experienced. They tried to deliver at a time outside my delivery window, which was scheduled for 1 PM or later. They showed up at something like 1045 or 11 in the am, leaving me a message saying that they couldn't make the delivery because they didn't know where to leave the mulch, despite the fact that I had told the person taking the order that I wanted it left on the driveway. I had even moved my cars onto the street for that purpose. Left the message for me, then turned around and left. Ironically I was at home but in the shower. When I then immediately called the office after getting out of the shower about their error, the woman I spoke with, Tonya, suggested that we were all at fault for the error, meaning including me, the customer (who had already told them where to leave the mulch and was told that my delivery window wasn't starting till 1 PM). She then laughed. I did not laugh because I did not see how I was part of the error in any way. She did re-schedule my delivery for the next day which was somewhat of a pain for me but I went with it to try to be easy. But, then the next day they delivered "medium bark" which was actually large bark ...the pieces were the size of my hand. So my landscaper told me they had delivered the wrong stuff. I took a look at it and realized that yes it was in fact too big. So I called Tonya, didn't hear back for about four hours while my landscapers were waiting to spread the mulch. She told me that I was wrong and that they had delivered the correct thing to me and that what I was talking about was in fact medium bark. I offered to take a picture of it next to my hand to show her the sheer size of it. She very rudely told me that she had a huge pile of it sitting near her office and she didn't need me to send her any pictures, that my landscaper must be wrong and that I must be wrong. Very rude. I finally asked to speak to a manager. She said there was no manager. I asked to speak to an owner. She said she was the owner. I questioned her about that because I could not believe that an owner would treat their customers with such rudeness and disdain. She would not answer me when I asked her if she truly was the owner. She just started evading me.
So, let's see, I guess this means that they took the order, took my money, delivered it at the wrong time without instructions, so failed to deliver it, failed to admit that they had made a mistake, failed to reschedule it at a time that was convenient for me, delivered the wrong stuff, told me that I was wrong, and have potentially lied to me about their ownership?! I would love to know if Tonya truly is the owner. If she is, then she needs some serious customer service training to ensure the health of her business in the future. If she is not, then I hope the owner is reading this and realizing that he/she has an employee who is delivering exceptionally poor customer service, failing to take responsibility for her errors, and is claiming to be the owner of your business. She's paving a bad road for your future business.
