Greener Living Lawn Care Service - Chicago, Illinois

Stephanie H.

Stay away from Greener Living! My lawned died this summer due to neglect!! And they refuse to do anything about it. These photos are the after photos from their so called service. Do not waste your time.

Greener living did not arrange for a visit to my property mid-summer when I reported that my backyard was not looking its best. There were lots of brown patches and weeds were starting to appear. I was told to water and keep my lawn cut high. No improvements. Called again. Was told to just see how the August treatment goes and that things should improve. Things did not get better. Called again Aug 16. It took a few days for someone to even call me back and while I was dealing with a dying yard, I received 2 sales calls for added services. Now it’s October and no one has been out to visit my property, and in the meantime, my backyard died and requires new sod. Terrible customer service. They clearly don’t care about their customers.

Steven M.

DO NOT TRUST THESE PEOPLE!

UPDATE March 12, 2025: After 202 days, FIVE acknowledgements from Greener Living that a refund was owed to me, and my efforts attempting to resolve this issue via City of Chicago, BBB, and Illinois State Attorney's office, I have finally received a check. In the end, my claim with the State Attorney's office was the only thing that worked.

My direct requests and complaints to the City of Chicago and BBB all failed, despite Greener Living acknowledging a refund was owed. Every acknowledgement included some excuse about "internal processing issues" and a veiled attempt to pretend they had no idea this was an issue.

Here is the timeline of those acknowledgements:

The original refund acknowledgement was from Brian on August 23, 2024.
The second refund acknowledgement was from Brian on September 3, 2024.
The third refund acknowledgement was from Caymen on September 13, 2024.
The fourth refund acknowledgement was from unattributed representative via BBB complaint on December 9, 2024.
The fifth refund acknowledgement was from Caymen via Illinois State Attorney's office on February 27, 2025.

DO NOT TRUST THESE PEOPLE!

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ORIGINAL September 12, 2024

Don’t waste your time and money on Greener Living.

I had been a fairly happy Greener Living customer for just over two years. Early on there were issues - they were annoying but manageable. Over time, the frequency and intensity of the issues became unbearable. The Greener Living technicians and management failed to provide the “professional” part of a “paid professional service.” I began documenting and itemizing the issues. Here is what I saw:

1) Technicians failing to read gate codes from my account "notes" resulting in skipped/delayed services
2) Technicians not adequately using enough product on service
3) Technicians damaging sprinkler heads - two years in a row - with the aerator, despite me having flagged them with bright yellow flags
4) Too many pushy "sales" phone calls
5) Technicians using the wrong products and staining my property

For all of these issues, I had to reach out and insist that some resolution be provided - it was not the default response. I eventually started communicating directly with Brian Mason (Owner & General Manager per his email signature). I gave them a couple opportunities to make it right and they failed. I eventually asked for a refund. Brian sent an email saying the refund would be processed and sent his apologies.

The trouble is, at the time of writing this, it has been 19 days since “processing” that refund and despite attempting to contact them twice since then there has been no refund.

Stay away from Greener Living - they don’t care about you, your property, or your business. They just want your money.

Alexandra N.

Have used multiple lawn care services before, results have been much better. The technicians are always very friendly and when I call in for help the person who answers is always very nice. Go greener living!

Ardis M.

Greener Living convinced me a few years ago to try a fungicidal treatment on a spruce tree to stop needle-cast. What I wasn’t told was that they regarded this service as a “recurring service”. Each time they provided a treatment, I thought it was because I had specifically requested it. After 2 years it seemed the treatment wasn’t effective, so I did not request another treatment. However, they showed up unannounced, treated the tree again, and have been harassing me for over two years now for payment. They refuse to accept responsibility for misrepresenting this treatment as a disease-specific treatment, when they fully intended it to be an ongoing recurring service.

Steven M.

Update: 39 days and no refund - Warning to current and future customers. Stay away from Greener Living!

As posted in a previous review, Greener Living performed sub-standard service and damaged my property.

I eventually asked for a refund and was told I would receive it. We're now 39 days since that initial confirmation that it was "processed" and still no refund. Caymen ("President and Owner") even responded to my previous review confirming yet again that the refund was "processed" and it could "take two weeks." We're now past two weeks since that date and still no refund.

Brian and Caymen are refusing to respond to emails.

The original refund acknowledgement was from Brian on August 23 - that is 39 days ago.
The second refund acknowledgement was from Brian on September 3 - that is 28 days ago.
The third refund acknowledgement was from Caymen on September 13 - that is 18 days ago.

We are well past a, ridiculously generous, two-week window for a credit card refund to arrive.

Let this serve as a warning if you are considering doing business with Greener Living - look elsewhere. They do not care about your property or your business.

Joyce B.

Greener Living has to be the best lawn care company I have ever had. Their employees are respectful, quick to respond with questions and reasonably priced. My lawn has never looked better. I highly recommend!

Amy C.

I have been using Greener Living for going on my third year. They are fantastic in all ways. Their personnel are very kind and friendly. I have referred two of my neighbors so far and they are pleased with your services as well. They are Animal friendly to the max. Oh and I love how great my lawn looks. Thank you Greener Living.

Ken B.

I think Greenier Living fertilizer service is great. They are timely, do a thorough job and if I get any weeds, they will come out immediately to treat. This was my 2nd year with them.

However, they always seem to be trying to get you to purchase an additional service. They said I needed Lime treatments because of moss in the yard. However, the moss only grew in a small area on the north side of the house which has a lot (real lot) of shade from the house and trees. I asked if they could somehow "measure" the PH level and they said no, they don't do that. So how can they really tell if the PH is off and when it is back in sync? BTW, I purchased an inexpensive PH tested and it showed the PH was in the "normal" range.

They also recommended core aeration, treatment for leaf spot (which different technicians said I did and didn't have) and some sod worm insect control. Overall, my yard looks pretty good. Not the best in the neighborhood, but no big dead spot or yellow spots. So I am not sure if I really need all the treatments they recommend.