Ground Images Winter Garden Inc. - Winter Garden, Florida

Yola G.

This is the second time that I hired Andy to do my lawn service. The first time I had to fire him because he was not reliable and did poor work. He was disorganized and unprofessional and even a little scary. I thought he was a nice guy who just had some issues.

I saw him doing yard work in one of my neighbors yards a couple of years later. He looked professional, had a new truck and looked like he got his act together. I needed new sod and saw him laying it down and inquired about it. He told me that he reorganized his business and was doing much better. I believed him, and gave him another chance. I paid in advance for the sod. They dug up the old sod the following week and then waited over a month to install the new sod! Meanwhile, my neighbors and homeowners association were on my case because my front yard was mud. I called him and he was very rude to me. I did not keep calling because my dad died at the same time and I was dealing with this while trying to get my lawn in order. I believed I called him twice, I was not rude but expressed my disappointment. He hung up on me! At one point, I called and spoke to his wife Lona. She was very kind and professional and she gave me her word that it would be installed the following Monday. Most of it was installed that Monday, but he did not bring enough sod and there was one side that remained bear as well as several rows near the front door. A week or so later I called Andy to see if the job would ever be completed. He impatiently assured me that it would...I never heard from him again. I subsequently hired someone else to finish the job. I did not need the continued stress of dealing with Andy's rudeness or anger.

I don't usually post my complaints, but this was particularly hurtful because I was going through a hard time and I gave this guy a second chance. I could have handled his unprofessionalism but his disrespect was uncalled for.

franki1099

We have used Ground Images for a very long time. Andy & Lona have only been friendly and quick to help. I would recommend them for your lawn care.

Jeffrey K.

Paid $700 for sod in our front yard
Didn't measure correctly and left open areas with dirt
3 weeks later it all died and turned grey
Wouldn't warranty his work or the any responsibility for the poor sod
Do not use him

Terry K. S. (.

This is the wrost landscape company
Bad work he was a jerk
And he still owes me money