Hopper Termite & Pest Management - Heber Springs, Arkansas

Kirsten Zieres (mama bear)

Recently had a very negative experience with a couple of employees following an inspection. They showed up unannounced, rang the doorbell a few times, and while I was trying to put my dogs in the crate and answer the door, they helped themselves through the gate into my backyard, and were up on the deck taking pictures without any authorization!

When I asked them what they were doing in my backyard, I was met with absolute unprofessionalism, rudeness, disrespect, and belligerent attitude. He bowed up to me and informed me they were going to start drilling into a very new stone patio we had installed to replace the rotten deck that was there.

I asked them to exit the backyard and wait by the front door while I got my husband. Again, we were met with the flippant attitude, telling us they have had this contract since the house was built. (Which was irrelevant, as we had not been provided a copy, or been given the opportunity to review the terms.)

We asked them to have their manager call us so we could discuss options. This never happened. Instead, the owner of the company sent a certified letter stating they were cancelling the contract due to refusal of service!

From our perspective, the company supports this type of harassment and that is a bad business practice from which they cannot recover. Either the manager did not get an honest account about this unscheduled horrible visit, or the company supports this behavior.

Based on the owner's response to cancel without contacting us, we believe it is more likely the latter.

We do not do business with companies like this. Good riddance to the contract and don't ever step foot on my property again!

Shyanne McKiddy

Friendly office staff and technicians that always go above and beyond to make sure customers are taken care of!

Sandra Trout

This company is very good! I've been using them since the 80's! They're always very professional and well mannered to me! ?

Lea Blackwell

Have used Hopper for 12 years for my termite contract but not anymore!
I moved from my home in Heber Springs 3 years and and called to get letter of clearance when selling my home. It was then that I found out my contract had expired last August of 2021. I told them I wish they would have called me and they said they probably did but usually send out notices in the mail.
I asked them to reinstate and was told after new inspection that it would be close to $600 to get it retreated and get a clearance letter. I called back and canceled and found a local competitor that will save me around $150.00.
I would not recommend Hopper Termite.

Anne Haile

James and Jason have been the main employees to come treat our home. Both are extremely courteous, friendly, and professional. They have always been very responsive to our requests. Thank you for the superior service!

Wendy Norris (Contemporary Artist)

We have used Hopper Pest for about 10 years now for our lake house on Eden Isle. Their customer service is excellent,. Jasun is our technician and he is top notch, he’s thorough, informative and friendly. I like having the same person come each time.... I highly recommend this company for pest service!

DIANE

Delightful. Best service!
Got in and got the job done

Ferguson Family

I don’t mind seeing cockroaches outside on stacked firewood as we are the intruders in their woods. The cockroaches must have received a warning of the ice and snow coming. They decided to come into our warm house.

At the first sighting of the intruder, we called Hoppers Pest Control. Mike came the next morning and put out bait. We made a plan for him to come back several days later to follow up. In between his first and second visit, the heat stopped working at the house. ? while we were 90 miles away. Not only did Mike take care of the intruders, he also looked into the electrical panel to rule out if a breaker had been tripped. This is a great example of excellent customer service. Thank you Mike and Hopper Pest for being honest and trustworthy.