Imel Pest Control Inc - Bethalto, Illinois

Friedaz L.

We bought this house that used to have IMEL as a service. They will not leave us alone. Basically harassing to do their service. We had an inspection, no termites! This guy shows up today & says I need to call the office and update my new info and the check today is free and we won't be billed "this time"! I told him to get off my property. I have told them several times we do not want the service!

Kristin B.

My parents used Imel for as long as I can remember, so when I bought my house in 2021 I knew that I would be using them. Don is my tech every time, always helpful and professional. He even helped calm me down about the spider eggs in the basement. Great customer service! I haven't had a single issue since using them. 10/10 recommend.

Kaelyn H.

Last Friday I had a technician, William, out to spray for spiders/bomb our house. He was late & called me to let me know he was running behind (which I really appreciated). I haven’t seen a spider since. I’ve used other pest control businesses in the past and they did a poor job compared to Imel. Neighbors in my neighborhood recommended Imel to me.

Kim B.

Family owned and operated business that has helped me through the years with really wet spring time ants in the kitchen to preventative care. Reliable and dependable. Highly recommend!

Samantha V.

We have had nothing but great experiences with Imel! Very professional, prompt, and reasonably priced. No need to look elsewhere for your pest control needs!

Lindsay M.

This place is a waste of money. They didn’t kill off the roach infestation at my rental property and just kept telling us to wait to let the product work and if it doesn’t that I could pay another $75 to have them treat a third time. After a month of waiting and still having roaches crawling everywhere I finally called someone else who killed them off immediately and imel wants to take credit for that saying they would have died the same day the other company came. They offer no solutions or compensation when you’re unhappy with the service. Stay away from this company.

You guys seem to have an answer to everything in your responses to people but it’s all excuses. We were never given any specific instructions, every time we called with concerns we were told to wait different time frames. Every time we talk to you you told us it needed another week from what we were previously told. Also, the sticky trap bait that you claim you put down was not actually done. You guys are are full of excuses and have rude customer service. I hope this review keeps others from wasting their time and money with you.

Samantha H.

We had an amazing experience with Imel, they were so kind, professional and did a really great job of helping us with our pest issue. Thank you!

Sandy G.

The first year I had them, 2 years ago, they were great. The man who came out about the termites was so friendly and professional. The second year, they said they had a new technician and that he had already been out. We were waiting for him and he hadn't come, and we knew this because he needed to come inside. The woman on the phone argued with us and said her records say he's already been there. Instead of apologizing and trying to figure out what happened, she wanted to argue with us. They very much went downhill from the first year till the second. I canceled after that.