Mountain Cleaning Services Inc - Oakhurst, California

eastbay dogservice

We called MCL in a pinch for a large property to tackle as we live far away and my mother needs an extra hand. Jessica was prompt to answer our call and Bryan was just as quick to get out to the home to assess. They were transparent about rates and very accommodating to our request. My personal requirement for working with businesses is communication. 10/10!

The job itself was large and they cleaned and cleared exactly what we asked to have the home be fire safe. We look forward to working with them in the future!

Cheri Payton

I hired Mountain Cleaning Services to help my son and daughter in law with housecleaning. I was very impressed from my first contact with Jessie. Jessie was so helpful, and so kind in my conversation with her on the phone, and genuinely was wanting to help my son and his family. Today was the first housecleaning visit and my son said he couldn’t be more pleased with the results and their friendliness. We are grateful for finding Mountain Cleaning Services.

C&J Retreats

Update post Jessica's (Owner's) response:
Jessica has made up a story here, we haven't met Jessica for the entire 2022. Wish she could have been as responsive when we were in contract with her as she is on this review. Our current cleaners do much better job, are honest & communicate exceptionally well. Feel free to reach out to us if you need more details.

We used mountain cleaning over six months for our vacation rental and had one of the worst experience with overall communication, attitude and responsiveness. Please check real reviews on Yelp before going ahead with this company.

Specific instances below.
1. No accountability or ownership - they will charge extra for everything including picking the trash they did not clean and the work in scope. Also their pricing keeps increasing every few months and they don't listen and you feel stuck.

2. No responsiveness - It took us more than three months to get the management to talk on the phone, never turned out for meetings on the critical issues, most of the communication was on text and was very disconnected

3. No customer service orientation at all - you feel completely ignored + you have to deal with bad attitude

4. Constant demands on owners fixing everything - again demands are made erratically without full context

We are glad we terminated our contract and are in better hands now. Please think a lot before going ahead and read reviews on Yelp.

Cheryce Chartier

I've used this service for a little less than a year now and have been very pleased.
While my place is fairly small, I'm a super busy person and don't have a lot of time to spend cleaning, I mean, I keep a tidy house, but can always use some help.
The crew at Mountain Cleaning Services have been affordable, professional and my floors never looked so good. They've always been friendly and on time.
They were also able to work around my allergies to certain cleaners.
My place smells amazing when they're done!

Erin Capuchino

The team is great, professional and flexible as my family needs change week to week.
The stress relief of not having to worry about cleaning my floors and bathrooms is insurmountable!

Admin at fixedhealth

Mountain Cleaning provides amazing services for our vacation rental. Jessica and her staff are on top of everything and we are happy to find them to take care of our vacation rental. Jessica addresses everything professionally and provides great client services.

Lisa Ulmer

Mountain Cleaning Services are absolutely fantastic. My house always feel like I’m walking into a new home! I highly recommend them!

Britney Marinello

These ladies do an awesome job! My husband & I found ourselves swamped and crunched for time & we knew there was no way we could fit in this cleaning that needed to be done on a rental we were checking out of. So we gave these ladies and a call and they saved the day! Without hesitation they made our emergency their priority and did a fabulous job! I highly recommend them!