Regency DRT - Jacksonville, Florida

Rick G.

Lost the interior of my house to a fire in January 2021, Regency DRT seemed very prompt and eager to begin on my house. They would not give me an exact date when the job would be done, but said it shouldn't take longer than 6-8 months. the first few months it seemed to move along quickly, then it came to a very very slow crawl, that's when the excuses started coming. Covid was the first. Then we were told that it was hard to find workers, supplies, equipment, etc. That was almost understandable in the beginning.

3 years later the excuses are still coming. Inspections, workers, But supplies, we have heard them all. 3 years later and the house still isn’t finished. Inspectors have told me walls are crooked, improper windows installed, cabinets not installed correctly. A privately hired inspector told us it was barely 60% done though they say 90%. Only the cheapest of materials have been used. Only time I hear from them is when they want money. My family is at a hardship, not only am I having to pay a mortgage for a house that I cannot live in, I'm also paying rent for an apartment so I have some where to live. We are struggling to survive financially. Inexcusable!

Darcy C.

I had a hot water tank burst. Regency came immediately. I had a few inches of water in my home. Gaetano showed up and had things under control within few hours, he was professional, knowledgeable, acted fast, caring about my home, and absolutely knew what he was doing. He saved my condo. I would highly recommend Regency with their team of professionals and Gaetano is a huge asset to this company, worked so hard to save the contents. I owe him a huge thank you!!

Melissa D.

We unfortunately had a tree hit our house during a pop up storm and my son's room sustained water damage. The company was out asap and set up everything needed to dry out the room and carpets. Kyle and Jordan were professional, knowledgeable, friendly and always on time. Three days in a row they were here, including the weekend. They were very efficient. They walked us through the process and eased our anxiety a bit. Thanks, guys!

C L.

This is a two part review. Stay away from any restoration side of this company.
Our Child's bathroom, and an adjoining closet flooded in February due to busted pipes in our interior walls. This company was recommended to us by our Home Insurance. *First contact was EXCELLENT. The Receptionist had flawless customer service, and the people who preformed our water/Mold mitigation services were prompt, polite, and amazing to work with! The rest of our renovation was placed with a project manager, Mr. Haynes for 2-4 weeks out. We agreed, because again, the first experience was perfect.
Since being placed with Mr. Haynes, our project has been put off, and put off. For FIVE months. Something that he has continued to insist is a *small 1-3 day project.* Mr. Haynes was over 20 minutes late for his first inspection months ago, and the problems have not stopped. We paid our deductible back in 03/2022. Then the company vanished. For weeks. He then called with excuses. More vanishing. Then on June 11 2022, he finally showed back up with new contractors. Saying that he couldn't help the delay, that he was only here on Saturday because we have a Disabled Veteran in the home. Etc. We explain that July is an extremely busy month for us. He then says jokingly that there is no way this project will be started that late. Just received another phone call of excuses, saying he *might* be able to start next Wednesday or Thursday, June 29-30. With our Youngest Child's Birthday being next week, we email back to explain that now our availability will be the week of July 5th. IMMEDIATELY responds with a *Vacation response email.* Looks like they took our deposit, and ran. We are also providing many of the materials used, and Mr. Haynes had yet to give us an updated quote. We also got an invoice for the entire amount 4 weeks ago. Mr. Haynes responded with *it's easy to push the wrong button.* Again. Five months of excuses as to why our project has yet to be completed.

Terri G.

It isn't often these days to get the quality of service I received. In particular, Kyle Barrett, the professional who came to my home, took the time to explain everything, including what needed to be done and the results that I would get. He was detailed and kind and checked almost every day to see how the drying was going and if certain fans needed to be moved. I would highly recommend this company!

Tanika (. B. J.

I've had to use RegencyDRT twice the gentlemen who came out Kyle and Demere have always been professional and very prompt. They would ask if and when I was available for for checking humidity reading for my room. They made scheduling and contact with them easy. They were very respectful of my property as well. I would use them again

Carol D.