Seasons at Eden Hills by Richmond American Homes - Lake Alfred, Florida

Jeff Bricker

Moving in to our home has been a positive experience, especially our sales rep. Mary, she goes above and beyond in every way.
The only negative would be the quality of grass used and the lackadaisical way it was laid in back.

Fernando Serra

I highly suggest you go with pretty much ANY other builder. I only wish we had really looked into Richmond American prior to starting the process of building our home. They are the most unresponsive company we have ever dealt with after finishing our home with many errors. Do not just listen to me, search for them in the Better Business Bureau and Consumer Affairs to see 1 star on each and plenty of horror stories recounting similar experiences.

We purchased our new construction home in Lake Alfred, Florida and closed at the end of October 2022. We lived in Maryland during this process and it is apparent that many short cuts were taken in the construction of our home.

We have a warranty for a year on our home and have attempted to reach out to the warranty too many times to count. For one, they never answer the phone or return any phone calls as different voicemails indicate. We were eventually assigned a representative who came out to our home on two different occasions with promises of all the issues being resolved through the companies that Richmond works with. We had issues with our windows being different, concrete not being leveled, expensive staircases being poorly constructed, different bathroom tile colors, holes in the wall, etc. I have filed claims with the Warranty company as well to no avail. The times they have actually come out they almost always, except once, come unprepared to do what we actually need done and have said they need to reschedule restarting the entire process.

We've even been in contact with someone higher up named Tyler who assured us he would have everything handled for us and of course that has not happened either. He now never picks up his phone he provided us or calls back.

This awful builder has numerous bad reviews and deservedly so. At this point they almost certainly are waiting out the remainder of our one year warranty so that they are not liable to fix any of the issues that are their fault.

Lonnie Richards

both Mary and Sarah were wonderful to work with. We moved from out of state and they made the process very easy and were very quick to respond to our questions!

Haywood Coley Jr

Homes are built quickly but have alot of small cheap parts. AC units are too small for the two story houses. Low quality grass for the lawns which can be difficult to maintain

Jessica Duran

I would like to say something positive and that is that Rafael (construction manager) is absolutely wonderful. Very attentive to my concerns. Wonderful customer service provided by Rafael. Very attentive to detail and very cordial. Loved working with Rafael! Other than the wonderful experience with Rafael, everything else with Richmond American has been mediocre.

Ashley C

Built our home with Richmond and still trying to get things fixed 10 months after our original walk thru. No one ever returns phone calls either.

Tom Popadak

Excellent new construction homes at an affordable price. Lake views!

Sunil Deopersaud

Nahomy was excellent throughout the entire process. Everton the construction supervisor was very knowledgeable. Would definitely recommend.