SERVPRO of Phoenix - Phoenix, Arizona

Eduardo & Shiloh Murillo

It has been great to work together with Chris and his team at ServPro of Phoenix remodeling my utility room. The tile flooring, paint and plumbing work all look fantastic! I highly recommend him and his team for your project needs.

Laila Spokely

Last week a team from SERVPRO of Phoenix cleaned a condo for me. It was a nasty job because the previous owner was a heavy smoker. Tar on the walls, ceilings, cabinets.. Ashley, Crystal, and Norma did the work. They communicated well, were professional, prompt, and accommodating. Thank you!

Willard Bailey

I spent 20 years as a senior vice president of two of America's top ten university-affiliated pediatric teaching hospitals (10 years in each) -- as ranked by US News and World Report. Columbus Children's Hospital, now renamed Nationwide Children's Hospital, is the pediatric affiliate of Ohio State University.
Children's Hospital Medical Center is the pediatric affiliate of the University of Cincinnati. And now ranked number one . . . the best children's hospital in America.
I had two decades of broad responsibility and many, many employees in the hierarchies that reported to me. Thus a lot of experience in evaluating employees.
Christopher Cherry is a keeper . . . big time.
We -- my wife Barbara and I, have several and diverse balls in the air here. Barbara was, for nearly four decades, a senior executive (marketing ) for several of the most prestigious department store chains in America. In retirement is a Realtor. For those reasons she has been in charge of the mitigation and reconstruction resulting from the damage caused by a burst pipe in out 42-year-old home.
Here's her off-the-cuff response to her almost daily contacts with Christopher:
-- " He's everything he should be.
-- He follows through. More than follows through. Sometimes when I want to do something, he goes a bit beyond what I asked.
-- He negotiates well in tough situations. We spent a year and a half in the rubble caused by severe water damage. Trying to negotiate with recalcitrant, heels-dug-in State Farm Insurance. They were trying to "break" us, get us to agree to a settlement half the cost of the rebuild. We don't break. But we also got nowhere. Christopher sat down, went eyeball-to-eyeball, line-for-line with State Farm. And got the necessary settlement with them.
-- He's super-pleasant and super-competent to deal with."
Christopher Cherry has a bright future. Congratulations to ServPro of Phoenix for having Christopher Cherry front and center as one of the faces of your organization.

Willard & Barbara Bailey

Sunny Chowdhury

Soza M and Nik came by. They were very helpful and knowledgeable. Knew what they were doing, and set up fans and ripped out carpet, cleaned up after themselves. Great guys. Thanks for the help!

Stuart Schulman

Derek and Cam are fantastic. Helpful in every way. They are A credit to your company.

Kes Nosakhere

I had an upstairs bathroom leak on my property in our only full bathroom & was recommended Servpro of Phoenix. They came out & were communicative about rectifying the water damage. We were given dehumidifiers to dry the affected areas & they cut a hole in my kitchen ceiling to find the source of the damage. We asked how the issue is going to be diagnosed & were told to wait until they took up the bathroom tile & resolve the damage before calling a plumber to reset the toilet (suspected culprit). Days later, we’re then asked what the diagnosis from a plumber was. We got a plumber that reset the toilet. We then went in a hotel for a week so this process would be expedited only for Servpro to just remove my bathroom sink and vanity on 5/30. On 5/31 during our hotel stay, we were informed the project manager Leo quit and the fill-in manager Jeff was assigned. Jeff assured me he would reach on Monday 6/3 with an estimate of services & a process forward. We have been pressing for an answer with only promises of a callback. This morning, we reached out to Jeff only to be met with someone else stating Jeff’s absence & another promise to get a call back. EOD, hours later with no response, we called again only to be told by someone else that they don’t like to disturb the on-call manager (at 7 pm) while they’re with their family. I guess my family with a dysfunctional bathroom & kitchen is SOL and not urgent at all.

The only communication we get from Servpro is when initiated by us. There has been NOTHING done since 5/30. The last time Servpro was at my house, they picked up their dehumidifiers on 6/3 and left. Yet I find a letter in my mailbox dated 6/6 threatening to place a LIEN on my property if I do not pay for services Services I have been requesting for WEEKS for a project that has left my house in disarray for 3 weeks.

Whichever representative answers the phone is very rude & disrespectful. When I got this letter, I called to speak to management & am asked if this is an emergency and if my house if flooded. She lacks decorum and has placed zero urgency on my house being disheveled. I’m being questioned on why I’m calling “past business hours” when I get no resolve during business hours whether 11 am, 7 pm or ever. I was hung up on and called crazy for demanding to speak to management. There’s time to send a threat for a lien, but no time to do work they are actually hired for. Pitiful. My house is ripped up for no reason

Percy Benton

Alex c and Jacob worked on my condo they had to put a containment unit up for the dryers. They did a good job. They were professional and considerate.
Thank you guys! ?

James e Nicholas jr

Jeff& Jacob did a wonderful job explaining the whole process and doing the work all the demo was done quickly and clean I highly recommend them
James E Nicholas Jr