Sonnenberg Landscaping - Belleville, Illinois

RON F.

Sonnenberg is my “GO TO” landscaping company. They have the best selection of any materials you may need, at the best competitive prices. Greg gave me excellent advice for what I needed, for my idea of turning my yard burn pile area into a fire pit area. It’s quite apparent to me that Steve the bobcat driver, who loaded my trap rock, was genuinely invested in my Sonnenberg experience.

Jen P.

Warning about Sonnenberg below: (to begin with, their website seems to be unsafe. Every time we tried to use the website, our ainti-virus warned that the page was unsafe and was using phising to collect information like credit card info. I'll attach a photo.)

They delivered a $400+ order to my home that was the incorrect size, seemed to be infested with fleas, AND ran over and destroyed a custom metal yard sign.

We ordered small trap rock and they delivered rocks that were much larger. We weren't thrilled about it since it didn't match our previous order, but we didn't raise an issue about it.

Within a few days, we noticed a significant amount of fleas when moving the rock around and working in the rocks. The issue only resolved once spraying the entire new landscaping areas with pesticides. (Never, ever, had this issue until this delivery.)

In addition, when Sonnenberg pulled out of our oversized, FIFTEEN FOOT WIDE driveway (that nobody else has ever had a problem with) the driver pulled the back wheels off the driveway, hitting our custom made, metal yard sign we bought for $70 a couple years ago. (The closest replacement we found online is a junker from amazon because the sign was custom - not bought online like the one out there now.)

When I contacted the "manager" Greg, I sent not 1, but 2 videos showing them hitting the sign. Greg had over a month and never responded.

I sent a follow up email, no response. I called and asked for a different manager and was told the "general manager" Caroline would call, yet she never did.

It's been months now. I called one more time today and talked to the special gem, Caroline. She was unprofessional, hateful, accusatory, and she denied any and all wrong doings. In fact, she went as far as to hang up the phone numerous times during very brief, accusatory phone calls. Then she would call back and start up again. She claimed she and Greg couldn't see a single thing in the videos. Then she went on to interrogate me about what the sign was made of and how big it was, as if it were made of straw or something. She tried to deny it over and over. Only after numerous hangups, repeated denials, continued hateful remarks and comments, did I ask her why she was being so unprofessional and she remarked "you're being aggressive." After waiting for months, and being verbally abused by this hateful lady over and over, after a really piss poor experience, I was somehow "aggressive" for asking her why she was rude and expecting them to replace damaged property.

Sorry, but when you're a really hateful person like Caroline, I guess you don't expect people to call you out about your behavior. Then when they do, you project it back to the customer. Great service!

When Caroline called back after hanging up again, I let her go to voicemail so she'd be recorded. Imagine this - she suddenly found manners she'd been missing all day and left a polite message!

If you don't compensate for the sign by the end of the week, I will send a chargeback for a full refund, and after all of the errors on your part, the least you can do is apologize and replace the sign.

Let me make sure and leave this review in other places since you have a habit of removing unfavorable reviews.

Betty H.

I’ve used this business for several years for small jobs around the yard… stones, rocks and mulch generally. Always had great customer service.
This year I decided to take on a larger (for me) paver project involving 2 pallets of pavers. They had a huge selection of pavers and the displays were incredibly helpful. We spoke with Greg who walked me through parts of the project I wasn’t sure about and helped my wife and I settle on a paver we agreed on. Great price and delivery service.
Thanks

braxmet

Always went to Sonnenberg for rock, mulch, asphalt sealing. Called requesting to get my driveway sealed, was asked if it was residential or business. I told them it was my house that they just did two years ago. He said they didn't do residential. Fine, I'll go somewhere more full service that doesn't abandon long-term customers.

Patrick W.

Very efficient and friendly! It was apparent I was new to the buying landscaping materials process but the staff gave very clear instructions assisting me in my selection. They took their time loading my purchase and knew exactly the amount I could get on my truck. They made me feel very comfortable. If you're a weekend warrior looking for a friendly place to buy materials this is a great place to go. Next time I will be using their same day delivery service.

Walter C. J.

I've had multiple large orders at this point and they get it right every time and are respectful of property. Will call again.

Amy M.

I am the Executive Director at St Paul’s Senior Community in Belleville. Sonnenberg recently redid our parking lot asphalt and striping. I can’t say enough what a great job they did. They worked with us to work with the need for parking for visitors while this job was being completed and the parking lot looks amazing. I highly recommend them! Thank you for such a great job!
Amy Merritt
Executive Director
St Paul’s Senior Community

Otto W. J.

Outstanding. Customer service was complete. After many phone calls due to my ignorance, they ensured that I got the answers to my questions.
The delivery driver was awesome. He put the driveway gravel exactly where is was needed and as a result, my spreading time will be reduced considerably.