The Pond Monster - Winter Haven, Florida

Diane Green

Awesome! Our pond was overgrown and Hurricane Milton didn’t help. But, Pond Monster came to the rescue and went above and beyond with the restoration, cleanup, and repair of the lighting. There were 3 men on the job, all professional, respectful and friendly. I identified the plants we wanted to keep and they followed it to the letter. They carefully removed the fish and water plants for safe keeping, We have two waterfalls, and a good sized pond. The end result was breathtaking! Truly… we’re so glad we went to Pond Monster to get our pond back in shape. Thank you, Pond Monster!

Michael Russo

My 15 year-old pond had developed a few issues, due to a "not so great" install from another company that is no longer in business, which resulted in half of the walls collapsing. I was able to get a hold of Lloyd pretty quickly, and he was out the next day. His first priority was saving my Koi, which I thought was great. I had hand picked most of them, so that was my main concern. Once they were all safe, that's when the real work began. It took a couple days to get ahold of a large enough liner, but that gave his team time to work on a few upgrades that were suggested/requested... skimmer, drainage, aeration, ect. To install the new liner (and subliner) correctly, they had to recraft most of the stone border, as well as two of the waterfalls. Lloyd and his team are very knowledgeable & do great work. They corrected all of the structural issues left over from the previous company's work, then implemented a few more features (including underwater lighting) that will keep my pond in great shape for decades to come. I sure wish that I had them 15 years ago. I now use The Pond Monster for monthly maintenance.

Mike White

Our experience with Pond Monsters has been nothing short of a nightmare. In September 2023, we reached out to them regarding issues with the fountain they installed in our community a few years prior. What followed was a series of disappointments, delays, and sheer incompetence.

Firstly, despite multiple promises from their representative Tessa that the issue would be addressed promptly, it took Pond Monsters two weeks just to diagnose the problem, attributing it to fishing line. Instead of taking immediate action, they claimed they would contact the manufacturer for repair, which took weeks to materialize.

Even more absurd was their refusal to install the warranty-repaired pump due to an alleged presence of a gator in the pond. It's bewildering that a company named "Pond Monsters" operating in Florida would be so ill-prepared to handle such situations. After weeks of unnecessary delay, only when the Florida Fish & Wildlife Conservation Commission confirmed the absence of any gators did Pond Monsters reluctantly proceed with the installation.

However, their incompetence didn't end there. Not only did they fail to test the newly installed pump, but they also left without ensuring it was operational. Isn't it basic professionalism to verify that the equipment is functioning properly before concluding a job?

In January 2024, when Pond Monsters returned to reactivate the fountain, it failed to power on. Despite my initial request to check the fuses being ignored, they eventually returned, albeit tardily, only to replace the fuse and restore functionality after four painstaking months.

In summary, Pond Monsters epitomizes everything a customer should avoid in a service provider: poor communication, unfulfilled promises, shoddy workmanship, and a complete disregard for customer satisfaction. Save yourself the headache and seek reputable alternatives in the area that value professionalism and competence. Pond Monsters is an absolute disappointment and should be avoided at all costs.

Craig Miller

This guy knows his stuff! We researched, did our due diligence, and correctly chose the right company! Lloyd (The Pond Monster) and his crew met and exceeded all of our expectations!!!
It has always been a dream of mine to have a professional koi pond, and we made the right choice. They were there on time from start to finish and once they started, they didn’t leave our job until it was completed. He has called to follow up with any questions I might have, more than once. I highly recommend him to anyone! Thank you Lloyd for going over and above and giving us our dream. Coffee in the morning has now gone from 20 minutes to 3 hours, and we have to pull ourselves away from the pond lol?

Jennifer Johnson

We have worked with Lloyd at The Pond Monster on several projects over the years.
High quality work and fantastic service!

Doug Mckee

I contacted the kind and affable owner a few months ago to upgrade and augment my backyard pond. He came to my home within the week to inspect and make an assessment. The owner is extremely passionate about water features and is very knowledgeable and able.
Unfortunately, he fell ill as the job was to begin. He pro-actively kept me in the loop regularly though his diagnosis. But I was so impressed with his skillset that I had no problem waiting for his until recovery into mid -summer. Just recently, he and his stellar crew completed the job and it was well worth the wait. I now have the job as I envisioned and I plan to use The Pond Monster again in the fall for a new pool feature.

Will Velez

My wife contacted this company to get a quote regarding our pond in the backyard. We were given a proposal for a free estimate since they were going to be in our area so we agreed. A couple of days later they called us to say that it would be a $150 fee just to come out to our home. This bait and switch tactic is getting old in Florida. Don't use us to make money when you haven't even seen the job. I recommend no one use this company and if I could have given ZERO STARS I would have.

Steffanie Carroll

We highly recommend Lloyd of The Pond Monster. Our experience with him has been exceptional! We had no knowledge of Koi fish and the environment they live in. Lloyd explained everything to us. He shared different options and explained the difference in detail. He was honest and patient with our lack of knowledge. We made a decision as to what would be the best fit for the area we wanted it placed and our finances. As the installed occurred he explained what they were doing and why. He is always a phone call away if we ever have a question or concern.
The Pond Monster also has a maintenance program. Amanda is amazing. She truly loves what she does. She has a passion for caring for your fish and their environment. When she comes she always makes sure she gives us an update on our fish and the pond. If we are not home she will leave us a note. If it’s important she will call us. What great service!
I can’t tell you how much joy and peace the Koi pond has provided. Thank-you!
The Pond Monster has it all…good honest people, great customer service and a true passion for what they do!
Bob and Debbie Carroll