Urban Rooftops - Chicago, Illinois

Jerod R.

We quoted out a few companies and Urban Rooftops hit the mark with the finished product, service, and price. We are extremely happy with the result. Their staff was attentive and professional. When the work was conducted, they made sure to communicate regarding appointments, ensured our house was protected as they walked through, and were respectful. Finally, they were quick to make sure we were 100% satisfied, which we were after a minor update that we requested. Excellent work!

Scott L.

Urban Rooftops has taken my bare garage rooftop and turned into a luxury urban retreat. Alex designed our dream deck and the Urban Rooftops team then secured the permits to built it. They are also committed to winterizing the deck and getting me set up again the spring.

Thanks for making my dreams come to reality.

Aaron M.

Fantastic experience with the Urban Rooftops team. We were renovating a home in Wicker Park and we were fortunate to have a decent sized back yard space. It was overgrown and looked terrible but we hired Mike and Urban Rooftops to completely revamp the space. They knocked it out of the park, and did so for a very reasonable cost. The home is now a very successful AirBNB and virtually every guest cites the beautiful and functional backyard space as one of their favorite features of the property.

We had Urban Rooftops:
- repair, power wash, and stain our three story wood deck
- install a new turf yard space
- install a hardscapes path from the back parking area to the rear entrance to the home
- install a hardscapes pad for a fire pit and seating area
- install a firepit with a gas line coming from the home
- install a built in grill / outdoor kitchen
- install overhead lighting
- supply and install all outdoor furniture

We could not be more thrilled with the end result, and the quality of work has had a tremendously positive impact on our rental performance and guest experience. A+ work, highly recommend.

Joseph H.

Urban Rooftops helped bring our dream rooftop from designs to reality. The staff were receptive to our feedback and quick to address issues we encountered during the design and construction process. The end product is a stunning and meticulously constructed urban rooftop oasis. The space is perfect for movie nights under the stars, grilling, and hosting our friends and family. If you are considering a custom rooftop that fits your needs we highly recommend using Urban Rooftops.

Leavitt A.

I would highly recommend talking too, and if you choose, working with, the folks at Urban Rooftop if you want to create a custom outdoor space that you will come to think of as an another room in your house. Mike, Jorge, Manny and team were skilled, professional, and great problem solvers when we ran into obstacles that we could not have know about until we began. They also followed up and corrected any issue that later arose. In general we demolished three decks and replaced them with three patios and built custom shade areas based on how the sun moves across the sky. The paver selection was great and all the material is of high quality stone, metal, cedar, and finishes. My only complaint would be that it took longer than expected, however don't all good things? Which is why I rated them with five stars.

Kevin S.

Preface: I’m not a person who gives bad reviews and I’ve spent considerable time thinking about whether or not to post this, but ultimately feel it’s the right thing to do. Consumers be advised.

Unfortunately for us, we did not have a good experience with Urban Rooftops and came across a number of issues while undergoing the build and continue to experience issues after the fact. While I could go into great detail and provide a laundry list of things that occurred, the three biggest blunders are as follows:

1. We were sold a pedestal tile decking system that sits on top of the flat roof membrane. The entire point and advantage to this system is to allow access to the roof below in case of a leak or issue. When they sold us this option, they mentioned that a perimeter would be built around the edge tiles to ensure no movement or slippage as three sides of our roof deck do not meet against the exterior wall. Their solve was instead to GLUE down the tiles. Yes, glue them down to the pedestals.

2. They built and sold us cedar planter boxes that sit on the parapet wall of our rooftop. While these turned out visually beautiful, they were not constructed in a way to ensure drainage was sloped inward towards the roof deck. Instead, dirty water from the soil drains down the side of our white, freshly painted building. After consulting other roof deck companies, they said this is a build error. I am now paying a different company to fix this.

3. Extremely poor communication, lack of empathy or concern for their customer, and increased final invoice costs. Throughout the design phase, we were stood up by our designer more than once. On one occasion, we showed up to their showroom for a scheduled appointment and the entire place was dark. Numerous issues were identified along the course of the build, including poor craftsmanship and rushed work - and not once did we ever receive an apology. Instead it was excuse after excuse. Iron railings rusting after two weeks? Oh it just needs some primer - not to worry. Measuring no less than 4 times and still running out of tile multiple times, delaying completion due to having to order more. Upon final invoice, more than $5k was added due to the “extra scope of work” that consisted of a 5x5 section of tile (25 square feet).

They subcontract out everything they do and the workers they send are often unsupervised. There is almost zero oversight provided by Urban Rooftops and the only time I ever saw the project manager was when I’d request a sit visit due to issues being identified. Frankly, a nightmare to work with and I’m worried about issues that likely went unnoticed. Perhaps you have to spend north of $100k to get their best service, but at nearly $50k - I would have expected a much better experience.

Ted G.

We have been working with Urban Rooftops for a while on our West Loop terrace project. We are doing our project in stages as permits get approved, materials become available, etc. Harrison, Jorge, Alex and the entire team have been amazing to work with. Harrison's original design has come to life and we could not be happier with their work. As a business owner, I highly recommend them for their professionalism, integrity and expertise.

joel S.

5 STARS We are in love with the new roofdeck! I met with the team, and they worked very close with me to get exactly what I wanted. the process took a few months, and everything came out BETTER than my wife and I could have ever imagined. This team of Mike, AJ and the whole crew really know their craft. Money very well spent, and they are pros at what they do. I cannot say enough good things about how well they worked with us.